Expedition Jungle

UK: +44 (0)1643 818 308
Indonesia: +62 (0)813 7060 7035

info@expeditionjungle.com

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  Terms and Conditions
 
Protected Travel Services
 
Treks and Tours
Build your own itinerary from the selection of tours below:
NEW 10 day highlights of North Sumatra (GROUP OR PRIVATE TOUR)
Budget 2 day trek (GROUP OR PRIVATE TOUR)
1 day Bukit Lawang Orangutan Tour
1 day white water rafting expedition
Family Jungle Adventures
2 day off road tour to visit the elephants in Tangkahan
3 day tour to Bukit Lawang and
Tangkahan
5 day tour to Bukit Lawang and Tangkahan (GROUP OR PRIVATE TOUR)
3 day trekking and white water rafting expedition in Marike
5 day overland tour to Berastagi Volcanoes and Lake Toba
3 day trip to Besitang - elephants and wildlife spotting
9 day sumatran wild Orangutan and Tiger Trek expedition (GROUP OR PRIVATE TOUR)
8-10 day Aceh to North Sumatra Jungle trek

Please read the following carefully as they set out the terms and conditions of the contract between you the customer and Expedition Jungle.

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YOUR CONTRACT
Your contract is with Expedition Jungle Sumatra Tours Ltd
Westways, Hopcott Road, Minehead, Somerset TA24 5SU

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OUR AGREEMENT

A contract is made when we e-mail confirmation of your booking detailing the total price and the tour arrangements included in the price or if on-line when the booking has been transacted and a reference number produced. The contract is made on the terms of these booking conditions which are governed by English law and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland and Northern Ireland if you wish to do so.

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RESPONSIBILITY OF LEAD PASSENGER

The lead passenger makes the booking and as such has the authority to accept on behalf of the party the terms of these booking conditions.

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PRICE CONDITIONS AND PAYMENT TERMS

All prices are quoted in Sterling.

The price of all tours may be subject to surcharges for increases in transportation costs such as fuel or any government action such as increases in VAT or other Government imposed increases and currency changes in relation to an adverse currency exchange rate variation which are out of our control. We will absorb any increase equivalent to 2% of the price of your travel arrangements, you will be charged for any amount over and above this. If the increase is over 10% of the price of your travel arrangements you have the opportunity to cancel the arrangements will a full refund.

A non refundable deposit as advised at the time of booking is required to confirm the reservation. The balance payment is due 10 weeks prior to departure or in the case where the booking is made after this time the full amount will be required immediately.

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CHANGES REQUESTED BY YOU

We will be as flexible as possible with regards to changes. Should you wish to make any change to your confirmed booking, please notify us as soon as possible in writing and we will do our utmost to meet your requests, however it may not always be possible. You will be asked to pay an administration fee of £20 and any further costs we incur in making the alteration. You should be aware that these costs could increase the closer to the departure date. If you want to make a change to your confirmed booking which involves a major alteration ie change of departure date, we might be liable for cancellation charges on your behalf and therefore in such circumstances we must reserve the right to treat the original booking as cancelled by you and make cancellation charges as shown below.

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CANCELLATIONS BY YOU

If the whole tour is cancelled by you, we will normally retain all deposits and we reserve the right to make cancellation charges as shown below, dependent upon the date the written notification of cancellation is received by us.

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CANCELLATION TERMS

Verbal notification of cancellations must be confirmed in writing to us within 48 hours. Payment made by a cancelled passenger may usually be transferred to a replacement passenger at no charge to avoid the need for cancellation up to and including the day of departure providing this does not materially affect rooming and travel requirements.

After written notification of cancellation is received by us the following scale of charges will apply per cancelled place…

 
More than 70 days Deposit
69 to 57 days 30% or deposit whichever the greater
56 to 29 days 50% or deposit whichever the greater
28 to 15 days 70% or deposit whichever the greater
14 to 0 days 100%


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CANCELLATION OR CHANGES MADE BY US

It is unlikely that we will have to make changes to your travel arrangements except for reasons beyond our control (see Force Majeure). Occasionally, we may have to make changes and we reserve the right to do so at anytime. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of customers required for a particular tour is not reached we may have to cancel it. However we will not cancel your travel arrangements less than 10 weeks before your departure date except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower price).

If we make a major change to your tour, ie date, we will inform you as soon as is reasonable possible if there is time before your departure. You will have a choice of either accepting the change of arrangements of comparable standard from us if available ( we will refund any price difference if the alternative is of a lower price) or cancelling your booking and receiving a full refund of all monies paid. In all cases except when the major change arises due to reasons

Period before departure when
a major change is notified


Compensation per full fare
paying passenger


More than 70 days NIL
69 to 35 days £15
34 to 15days £30
14 to 0 days £50


Very rarely we may be forced by force majeure to change or terminate your travel arrangements after the departure, but before the scheduled end of your time away. If this extremely unlikely situation does occur, we regret that we will be unable to make any refunds (unless we obtain refunds from our suppliers), pay compensation or meet any costs or expenses you incur as a result.

Force Majeure – events beyond our control – which include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural & nuclear disasters, fire, epidemics, health risks, technical problems with transport closed or congested ports, hurricanes and other actual or potential severe weather conditions or any similar events.

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ACCURACY

The information confirmed within our literature (including the website) is correct to the best of our knowledge at the time of publishing, however changes may occur therefore you must ensure you check the price and other details of your travel arrangements we provide to your prior to booking and advise us of any queries.

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SPECIAL REQUESTS

If you have any special requests that do not automatically form part of your contract, please advise us at the time of booking and we will pass them onto the relevant supplier. However, we must stress as these will only be treated as a request and cannot be guaranteed and as such will not appear on any confirmation from ourselves.

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COMPLAINTS

We pride ourselves in our high reputation for customers satisfactory and do our best to act at all times in the best interest of our customers. We expect you and your party will enjoy a trouble free trip. However, if you have any complaint you must inform us and/or the supplier of the service in question immediately so that the problem can be quickly resolved in the location that it arises. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were our guest and this may affect your rights under this contract.

Any complaint or dispute arising out of this contract must be received by us within 28 days of the date you returned home.

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OUR RESPONSIBILITY AND LIABILITY TO YOU

We accept responsibility for the quality of the services which we provide. We also accept responsibility for any loss or damage which you or a member of your party may suffer as a result of the acts or omissions of our employees, agents, sub-contractors or suppliers. If you or any member of your party suffers death, injury or illness as a result of negligence of our employees, agents, sub-contractors or suppliers we will accept responsibility providing they were acting within the scope or in the course of their employment at the time of the occurrence, and pay such damages as might be awarded in such circumstances under English law (or the law of Scotland or Northern Ireland if you have so chosen) subject to the following.

We cannot accept liability where the fault was due to usual or unforeseen circumstances (force majeure) or in the event of …

i) you or any member of your party being at fault,

ii) the failure being the fault of third party not connected with providing the services which make up your travel arrangements confirmed to you

iii) any unusual or unexpected circumstances beyond our control which we could not have been foreseen even with all due care.

iv) any event which we or the supplier of any service could not reasonably avoid or prevent. Additionally we cannot accept liability for any business losses.

It is a condition of this acceptance of liability that you notify us of any claim strictly in accordance with complaints terms and conditions as shown. Where any payment is made to you or a member of your party that person (or parent/guardian) will assign to us or our insurers any rights they may have to pursue any third party. In addition you must give us and/or our insurers your full co-operation.

If you or any member of your party suffers death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us we shall at our discretion offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance you must obtain our written consent prior to commencement of proceedings.

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YOUR RESPONSIBILITY

We want all our customers to have a enjoyable trip, you must remember that you are responsible for your actions and the effect they may have on others, if we or another person in authority believe your actions could upset or disturb other customers, our suppliers or staff, or put them in any risk or danger or damage property we reserve the right to terminate your contract and you will be prevented from using the accommodation / tours that were booked to form your contract and you will not be liable for any refund, compensation or other costs you have to pay.

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FITNESS

Regrettably, many of our tours are not suitable for the disabled traveller as the treks may be physically demanding. Customers have a responsibility to ensure they have a satisfactory level of fitness. If you have a medical condition or disability which may affect your travel arrangements or have health and fitness concerns which may affect your ability to cope with the trek, please ask for a copy of our special needs form in order that this can be completed and returned to us in order that we can advise as to the suitability of your chosen arrangements prior to the booking being confirmed. We also recommend that a health check is carried out by your doctor, and that you advise us of any change to your level of fitness between making the booking and the departure.

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INSURANCE

It is a condition of booking that all customers take out appropriate travel insurance cover for their trip, it is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs and any activity included within your travel arrangements.

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PASSPORT, VISA AND HEALTH REQUIREMENTS

It is each lead customer’s responsibility to ensure that everyone in their party has the required documentation to enter Indonesia. Further details can be found in the useful information we provide however it is essential that you check with the Indonesian Embassy.

Likewise although we can advise of the health recommendations, requirements can change therefore we must stress that you consult your G.P prior to your journey in relation to inoculations and precautions.

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DATA PROTECTION ACT

In order to process your booking, the personal information you give us (including where applicable sensitive personal information) will be passed on to relevant suppliers and other third parties to enable us to provide your travel arrangements. In making the booking you consent to this information being passed onto relevant parties.

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IMPORTANT NOTE…
PLEASE ALSO READ OUR USEFUL INFORMATION FOR FURTHER DETAILS AND GUIDANCE RELATING TO YOUR TRAVEL ARRANGEMENTS.

     
 
 
Expedition Jungle